Shipping & Delivery

At Vittorijas, we are committed to ensuring that your orders are delivered promptly and securely. Below is an outline of our shipping and delivery policies:

Shipping Methods & Costs

• Flat Shipping Rate: $5.99
• Free Shipping: Orders over $60 qualify for free standard shipping.

Processing Time

• Orders are typically processed within 1–3 business days after payment is confirmed.
• During peak periods or holidays, processing times may be slightly longer.

Delivery Time

• Standard shipping generally takes 5–10 business days depending on the destination.
• Delivery times may vary due to external factors such as customs clearance, weather conditions, or carrier delays.

Order Tracking

• Once your order is shipped, you will receive a confirmation email with a tracking number and a link to monitor your shipment’s progress.
• Please allow up to 48 hours for the tracking information to be updated.

Shipping Restrictions

• We currently deliver to most locations worldwide. However, certain regions may have restrictions or additional requirements.
• If your location is not eligible for delivery, our customer service team will notify you promptly.

Undeliverable Packages

• If a package is returned to us due to an incorrect address or failure to collect the package, we will contact you for further instructions.
• Additional shipping fees may apply for reshipping.

Customs & Duties

• For international orders, customs fees, duties, and taxes may be applicable based on the destination country’s regulations.
• These charges are the responsibility of the customer and are not included in the shipping fees.

Damaged or Lost Shipments

• If your order arrives damaged, please contact us at service@vittorijas.com within 48 hours of receipt, including photos of the damaged item and packaging.
• If your order does not arrive within the expected delivery window, contact our customer service team for assistance in filing a claim with the carrier.

For any additional questions or concerns regarding shipping and delivery, please reach out to us at service@vittorijas.com.

We appreciate your trust in Vittorijas and look forward to serving you!