Returns & Policy

At Vittorijas, we prioritize customer satisfaction and aim to ensure a seamless shopping experience. If you are not entirely satisfied with your purchase, we are here to help.

Returns Eligibility

• Items must be returned within 30 days of receipt.
• The product must be unused, unwashed, and in its original condition, including all packaging, tags, and accessories.
• Items purchased as part of promotions or discounts may be subject to special conditions or exclusions, which will be specified at the time of sale.
• Custom or personalized products cannot be returned unless defective.

How to Initiate a Return

1. Contact our customer service team at service@vittorijas.com to request a return authorization.
2. Please provide your order number and a brief explanation of the reason for your return.
3. Once approved, you will receive detailed instructions on how to proceed with your return.

Shipping Costs for Returns

• Customers are responsible for the return shipping costs unless the item is defective or there was an error on our part.
• For defective or incorrect items, Vittorijas will cover the return shipping cost and issue a replacement or full refund, including the original shipping fee.

Refund Process

• Refunds will be issued to the original payment method once the returned item has been received and inspected.
• Processing refunds may take 5–7 business days from the time the return is received.
• The original shipping fee of $5.99 is non-refundable, except in cases where the return is due to our error or a defective product.

Exchanges

• If you wish to exchange an item for a different size, color, or style, please initiate a return for the unwanted item and place a new order for the replacement.

Non-Returnable Items

• Sale or clearance items marked as final sale.
• Gift cards or promotional items included with the original order.

Return Address

• All returns should be sent to
  Vittorijas
  111 Sheldon AVE, Lancaster, NY, 14086

For any questions or further assistance, feel free to contact our support team at service@vittorijas.com.